FREQUENTLY ASKED QUESTIONS
When attending the Center most guests opt for more polished casual attire such as slacks or a skirt. Occasionally some choose to wear suits or other eveningwear depending on the time of day and show they’re attending.
Guests may be dropped off at the Division Street entrance.
Please click here for a list of preferred restaurants.
Rush tickets are available to students with a valid school ID one hour prior to most Fox Cities Performing Arts Center events. Student rush ticket discounts vary depending on show stipulations and policies. Please call our ticket office the day of the performance at (920) 730-3760 to confirm rush ticket availability. Student rush tickets must be paid for in cash. One ticket per student ID.
If a performance is able to take place despite inclement weather no refunds will be issued; however, if the Center cancels a performance refunds will be promptly distributed as described below.
Should a performance be cancelled refunds will be promptly issued, however, the source of the refund depends upon from where the order was originally placed. When tickets are purchased directly from the Center the refund is typically issued by the Center within two business weeks. If the tickets were purchased from Ticketmaster online or phone, then the credit card used to place the order will be automatically refunded. Otherwise, when tickets are purchased from a Ticketmaster outlet the purchaser must return to the outlet to receive their refund. In the event that a refund hasn’t been received within three weeks of the cancellation, please contact our ticket office at (920) 730-3760 ext. 5 for further assistance.
A variety of beverages are available in the lobby areas throughout the Center before performances and during intermission; however, only bottled water is permitted inside Thrivent Financial Hall and Kimberly-Clark Theater.
Tickets may be retrieved anytime during regular business hours, or one hour prior to the performance at our will call window.
Tickets for the Fox Cities Performing Arts Center are available at all Ticketmaster sources, including online at ticketmaster.com, outlets, or via phone. Macy's in the Fox River Mall, is an authorized Ticketmaster outlet. Phone orders through Ticketmaster may be placed locally at (920) 731-5000 in the Fox Cities or (920) 494-1414 in Green Bay.
After dialing our ticket office number, (920) 730-3760, choose option 5 to speak to the next available ticket agent. Please note that phones are answered during our business hours only which are Monday through Friday, 10 a.m. to 6 p.m., Saturday 10 a.m. to 2 p.m.
Performances generally go on sale to the public six to eight weeks prior to the first scheduled performance. This information is listed on our website, as well as in most local newspapers.
Will call refers to our ticket window(s) reserved one hour prior to all performances for guests who have already purchased and must pick up their tickets.
Click here for directions and parking information.
Guests may enter either through the main entrance on the corner of College Avenue and Division Streets, or via the valet/drop off area on Division Street itself. There is a third entrance on the corner of Walnut Street and College Avenue.
Accessible seating is available on each seating level, and transfer seats are available on the Orchestra Level. Tickets for these areas can be purchased through the ticket office and must be requested at the time of purchase to guarantee availability. Due to limited accessible seating, it is the policy of the Center that only one attendant may accompany the guest requiring seating in the designated, accessible area. Other members of that party may sit in an adjacent area depending on availability. All guests may be dropped off at our valet entrance on Division Street. Click here for more information about accessibility.
The first balcony, the Dress Circle, is 30 feet from the floor; the second, the Grand Tier, is 60 feet from the floor; and the third balcony, the Family Circle, is 90 feet from the floor.
The farthest seat from the stage is only 108 feet away.
Thrivent Financial Hall has a maximum capacity of 2,072 seats. The Kimberly-Clark Theater has a maximum capacity of 350.
The doors to the Center open one hour prior to all performances. We recommend arriving as early as possible.
Boldt Arts Alive! season tickets may be purchased directly through the Fox Cities Performing Arts Center’s ticket office. Call (920) 730-3760 to request a free season brochure.
Broadway Across America — Fox Cities season tickets can be purchased through our partners, Broadway Across America, by calling 1-800-216-SHOW (7469) or by visiting broadwayacrossamerica.com. Call (920) 730-3760 to request a free season brochure.
Fox Valley Symphony season tickets can be ordered directly from the Fox Valley Symphony by calling (920)968-0300.
Renewal forms will be issued in the spring of 2008 to the season ticket holder’s current address on file. Detailed renewal instructions will be included with these forms. Renewal documents will be processed in the order in which they are received, and requests will be honored as seating availability allows. As always, please contact the ticket office with any questions.
All tickets purchased for Fox Cities Performing Arts Center events incur a $2.50 per ticket facility maintenance fee. When ordering through the Center’s ticket office via phone, a $5.00 per order fee is charged. All fees charged by the ticket office are included in the quoted grand total.
Facility fees are used to maintain and clean the Center.
Per ticket and per order fees are incurred when ordering through Ticketmaster. Fees will vary depending on ticket price.
The ‘least expensive’ way to order tickets for the Center is to order in person from the ticket office.
Smoking is not allowed inside any part of the Fox Cities Performing Arts Center.
Only bottled water is permitted inside Thrivent Financial Hall and Kimberly-Clark Theater. At times, photos may be taken inside the lobby areas of the Center; however, neither cameras nor recording devices are permitted inside Thrivent Financial Hall or Kimberly-Clark Theater. When attending a performance, please turn off all cell phones, pagers and beeping watches.
Gift certificates are available in any denomination greater than $10.00.
Gift certificates purchased from the Fox Cities Performing Arts Center can be redeemed in person at our ticket office. The Center’s ticket office cannot redeem gift certificates purchased from Ticketmaster.
Broadway season tickets may be exchanged by calling 1-800-216-SHOW (7469), or in person at the Center’s ticket office.
Tickets can be reprinted during the one hour prior to the event. Original purchaser must present identification and there is a $1 per ticket reprinting charge.
The ticket office is not permitted to resell tickets.
Two elevators are available inside the main lobby and service all floors.
Tickets are occasionally available at a lesser rate for children at certain performances. Please call the ticket office for details.
We encourage families to enjoy performances together, but out of consideration for others, we do not allow babies in arms. Children under five will be admitted only to designated family programs. All persons, regardless of age, must have a ticket. Booster seats are available at the main and west coat checks.
There are many parking options around the Fox Cities Performing Arts Center. The Washington Street ramp adjacent to the Center on Division Street is free one hour before each performance. The North lot directly behind the Center is reserved for valet parking only. Click here for directions and parking information.
